The Technical Support Center (TSC) has a few important updates we have made to improve our support options. To expand our support options we are now using Facebook and Twitter to deliver helpful information, outage & maintenance details and support tips. Our Facebook page can be found by searching for UNC Tech Support within Facebook or by going directly to www.facebook.com/UNCTechSupport. Once you have accessed the Facebook you will need to select the “Like” option to receive our posts. You can also follow our updates on Twitter by navigating to http://Twitter.com/UNC_TSC and selecting the follow option.
Tuesday, August 9, 2011
Friday, July 22, 2011
InSight News Listserv
The InSight News Listserv has been created in effort to inform you of what is happening with the InSight Reporting Portal. Through this listserv you will be informed when new reports are available, reports have been modified, and when reports are ready for review, as well as other information about InSight and reporting.
Attempt will be made to keep the number of emails you receive to a minimum.
If you would like to join this listserv, please subscribe by sending an email to listserv@listserv.unco.edu. Do not put anything in the subject line and delete your email signature if you have one. Type in the body of the email, "subscribe INSIGHT-NEWS" (without quotations). You will receive information about how to send to the list, how to contact the list owner, and how to unsubscribe from the list.
Attempt will be made to keep the number of emails you receive to a minimum.
If you would like to join this listserv, please subscribe by sending an email to listserv@listserv.unco.edu. Do not put anything in the subject line and delete your email signature if you have one. Type in the body of the email, "subscribe INSIGHT-NEWS" (without quotations). You will receive information about how to send to the list, how to contact the list owner, and how to unsubscribe from the list.
Friday, April 22, 2011
HAPPY EARTH DAY!
Come join IM&T in their second annual shred fest, happening TODAY from 11-1 on the East side of Kepner/Carter Hall Parking Lot. This would be a great chance to get rid of any outdated or sensitive personal of office paperwork in a secure way, at no cost to you!
Not only will you be able to get rid of sensitive documents that have been taking up too much space in your office or home, but you will also be entered into a raffle to win a prize! IM&T is giving away an IPod Nano, ITunes gift card, laptop accessory kits, t-shirts, mugs, hats, shoulder bags AND MORE!
We’ll see you TODAY from 11am-1pm!
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Not only will you be able to get rid of sensitive documents that have been taking up too much space in your office or home, but you will also be entered into a raffle to win a prize! IM&T is giving away an IPod Nano, ITunes gift card, laptop accessory kits, t-shirts, mugs, hats, shoulder bags AND MORE!
We’ll see you TODAY from 11am-1pm!
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Friday, April 15, 2011
2nd Annual Shred Fest!!!
Information Management and Technology and College Credit Union are proud to present the second annual Shred Fest 2011! Next Friday the 22nd, Earth Day, bring your documents to Kepner parking lot during our mass shredding event! Enter in a raffle to win one of several amazing giveaways!
No amount is too big or too small! Please ensure that items you would like to shred follow the your team and the state's document retention guidelines:
http://www.colorado.gov/dpa/doit/archives/rm/rmman/sch8.pdf
We hope to see you there!
No amount is too big or too small! Please ensure that items you would like to shred follow the your team and the state's document retention guidelines:
http://www.colorado.gov/dpa/doit/archives/rm/rmman/sch8.pdf
We hope to see you there!
Monday, April 4, 2011
Course Evaluations & EvaluationKIT Reminder
Almost one year ago the UNC IM&T department implemented another method to gather Course Evaluations. EvaluationKIT is an exciting, online method of capturing Course Evaluation responses that is also easier on our environment. Did you know that each year, the colleges and departments of UNC purchase and use approximately 60,000 forms? That’s a lot of paper. Not to mention, someone has to take all of those 60,000 forms and get them scanned… labor intensive and bad for the environment.
A few years ago, the Center for Teaching and Learning (CETL) responded to faculty requests and put together a pilot using EvaluationKIT. The pilot proved to be successful and compatible with Banner and Blackboard. Extended Studies, CETL and IM&T are hoping that colleges and departments will voluntarily adopt the use of this new technology.
Colleges and departments who voluntarily use EvaluationKIT will have a lot of benefits. They will no longer have to pay for the OMR forms (bubble sheets), they will receive technical support and pedagogical evaluation assistance by request, they will be assured that only one evaluation will be accepted per enrolled student per course, they will be able to manage their own survey and get direct access to their college and department results only, and also be able to provide their students with a common experience. If you are having trouble with students filling out evaluations, you might want to think about offering extra points for them if they do it online, or book a lab during the last week of class and require students to fill them out while there.
If you would like to use EvaluationKIT or you need help using EvaluationKIT, please call the Technical Support Center at (970)351-4357(HELP).
A few years ago, the Center for Teaching and Learning (CETL) responded to faculty requests and put together a pilot using EvaluationKIT. The pilot proved to be successful and compatible with Banner and Blackboard. Extended Studies, CETL and IM&T are hoping that colleges and departments will voluntarily adopt the use of this new technology.
Colleges and departments who voluntarily use EvaluationKIT will have a lot of benefits. They will no longer have to pay for the OMR forms (bubble sheets), they will receive technical support and pedagogical evaluation assistance by request, they will be assured that only one evaluation will be accepted per enrolled student per course, they will be able to manage their own survey and get direct access to their college and department results only, and also be able to provide their students with a common experience. If you are having trouble with students filling out evaluations, you might want to think about offering extra points for them if they do it online, or book a lab during the last week of class and require students to fill them out while there.
If you would like to use EvaluationKIT or you need help using EvaluationKIT, please call the Technical Support Center at (970)351-4357(HELP).
Friday, February 25, 2011
The Rumors are TRUE!!! New MacBook Pros are Arriving on Campus SOON!
Have you heard the rumors about the new MacBook Pro? Well, IM&T is excited to bring you this exclusive update about their availability to purchase RIGHT HERE ON CAMPUS! Yesterday, Apple confirmed the rumors and released its new line of MacBook Pros and they will be available for purchase at BearLogic in the University Center sometime next week. This year marks a significant revamping of MacBook Pro, especially in the 15 and 17 inch computers. The new MacBook Pro boasts its sleek, compact design and usual speeds and feeds along with many new features. The biggest “upgrades” that you will notice are the addition of Intel’s Sandy Bridge processor, Facetime-enabled HD camera, high-speed Thurnderbolt I/O port (reportedly 12 times faster than Firewire) and AMD graphics.
Here’s some in depth information of the fantastic feautures, add-ons and upgrades you will find with the new MacBook Pros.
The Facetime camera was launched by Apple last October, but the latest MacBook Pros are equipped with even better HD cameras for video chat. This camera has, reportedly, three times the resolution of last year’s models. The new MacBook Pros boast better basic specs than their predecessors.
The I/O technology known as Thurderbolt can support transfer speeds of up to 10 gigabits per second and also supports PCI Express, Firewire, USB and gigabit Ethernet using adapters. The jack itself resembles a DisplayPort and can connect to external monitors. Don’t forget that adapters are required for HDMI, DVI and VGA formats. The goal for Apple and Intel is to have other devices implement Thunderbolt to take advantage of those fast speeds
The new MacBook Pro is also including an SDXC memory card slot. Although the cards are extremely expensive, the SDXC slot can support existing SD memory cards as well.
The 13-inch MacBook Pro has exchanged the previous Intel's Core 2 Duo processor in favor of either a 2.3 GHz Core i5 or 2.7 GHz Core i7 on Intel's Sandy Bridge platform. Hard drives start at 320 GB instead of 250 GB. You will still get 4 GB of DDR3 RAM, which is the same as last year’s models, but it's even a little faster at 1333 MHz instead of 1066 MHz.
The basic 15-inch model changed from last year's dual-core Intel Core i5 processor to a quad-core 2.0 GHz Core i7 Sandy Bridge processor. The smallest available hard drive is now 500 GB instead of 320 GB. As with the 13-inch model, the base RAM is only slightly differs.
The 17-inch model also uses a new quad-core with a 2.2 GHz Core i7 Sandy Bridge processor in the standard configuration. Basic storage capacity has increased from 500 GB to 750 GB. The RAM will be the same as the other models that are available.
(See Apple’s website for a full spec comparison.)
Even with all of these awesome add-ons and upgrades, the new MacBook Pros have not gone up in pricing, and remember that you will get a special higher education pricing if you purchase from BearLogic on campus!
For further questions or to “test drive” a new MacBook Pro when they make their debut in the store next week, head over to the University Center and speak with one of their knowledgeable employees.
Here’s some in depth information of the fantastic feautures, add-ons and upgrades you will find with the new MacBook Pros.
The Facetime camera was launched by Apple last October, but the latest MacBook Pros are equipped with even better HD cameras for video chat. This camera has, reportedly, three times the resolution of last year’s models. The new MacBook Pros boast better basic specs than their predecessors.
The I/O technology known as Thurderbolt can support transfer speeds of up to 10 gigabits per second and also supports PCI Express, Firewire, USB and gigabit Ethernet using adapters. The jack itself resembles a DisplayPort and can connect to external monitors. Don’t forget that adapters are required for HDMI, DVI and VGA formats. The goal for Apple and Intel is to have other devices implement Thunderbolt to take advantage of those fast speeds
The new MacBook Pro is also including an SDXC memory card slot. Although the cards are extremely expensive, the SDXC slot can support existing SD memory cards as well.
The 13-inch MacBook Pro has exchanged the previous Intel's Core 2 Duo processor in favor of either a 2.3 GHz Core i5 or 2.7 GHz Core i7 on Intel's Sandy Bridge platform. Hard drives start at 320 GB instead of 250 GB. You will still get 4 GB of DDR3 RAM, which is the same as last year’s models, but it's even a little faster at 1333 MHz instead of 1066 MHz.
The basic 15-inch model changed from last year's dual-core Intel Core i5 processor to a quad-core 2.0 GHz Core i7 Sandy Bridge processor. The smallest available hard drive is now 500 GB instead of 320 GB. As with the 13-inch model, the base RAM is only slightly differs.
The 17-inch model also uses a new quad-core with a 2.2 GHz Core i7 Sandy Bridge processor in the standard configuration. Basic storage capacity has increased from 500 GB to 750 GB. The RAM will be the same as the other models that are available.
(See Apple’s website for a full spec comparison.)
Even with all of these awesome add-ons and upgrades, the new MacBook Pros have not gone up in pricing, and remember that you will get a special higher education pricing if you purchase from BearLogic on campus!
For further questions or to “test drive” a new MacBook Pro when they make their debut in the store next week, head over to the University Center and speak with one of their knowledgeable employees.
Thursday, February 17, 2011
Technical Support- You Asked, We Listened.
You have asked, and we have listened. The Technical Support Center has expanded its on-campus staffing and hours of operation. When you dial 970-351-HELP (4357) you will speak with an on-campus representative during the following hours:
Monday-Thursday: 7am-10pm
Friday: 7am-5pm
Saturday-Sunday: 10am-7pm
*Holidays and University closures excluded
The updated hours of operation, previously supported in part by an off-campus company, have been identified as critical to the support needs of the campus community. Based on your feedback, we found that the service of the off-campus organization was not meeting your needs. These results indicated that our on-campus student and full-time staff better understand and meet your technical needs and expectations. To ensure we capitalize on this success our on-campus services will be staffed mainly by UNC students. This will allow more UNC students the opportunity to learn important professional skills such as customer service, technical troubleshooting and problem solving skills.
The campus community also identified that it was critical to the academic mission that we maintain the availability of technical support representatives 24/7/365. To achieve this, the remaining hours not staffed by on-campus UNC personnel will be facilitated by an answering service. This group will document your support request and notify on-site staff for troubleshooting and resolution. We have limited the use of this group to hours were less than 3% of our total telephone contact is made. An additional benefit of this updated support model is that we will be able to avoid any increase to our existing cost model.
We want to ensure that our services align with your needs and believe that our updated on-campus model will bring us closer to this goal. By utilizing our students as a primary resource and expanding our on-campus hours we will improve your technical support experience while decreasing the cost of continuous support to the institution.
Monday-Thursday: 7am-10pm
Friday: 7am-5pm
Saturday-Sunday: 10am-7pm
*Holidays and University closures excluded
The updated hours of operation, previously supported in part by an off-campus company, have been identified as critical to the support needs of the campus community. Based on your feedback, we found that the service of the off-campus organization was not meeting your needs. These results indicated that our on-campus student and full-time staff better understand and meet your technical needs and expectations. To ensure we capitalize on this success our on-campus services will be staffed mainly by UNC students. This will allow more UNC students the opportunity to learn important professional skills such as customer service, technical troubleshooting and problem solving skills.
The campus community also identified that it was critical to the academic mission that we maintain the availability of technical support representatives 24/7/365. To achieve this, the remaining hours not staffed by on-campus UNC personnel will be facilitated by an answering service. This group will document your support request and notify on-site staff for troubleshooting and resolution. We have limited the use of this group to hours were less than 3% of our total telephone contact is made. An additional benefit of this updated support model is that we will be able to avoid any increase to our existing cost model.
We want to ensure that our services align with your needs and believe that our updated on-campus model will bring us closer to this goal. By utilizing our students as a primary resource and expanding our on-campus hours we will improve your technical support experience while decreasing the cost of continuous support to the institution.
Thursday, January 6, 2011
Have you got your shopping fix for the holidays? Gift cards burning a hole in your pocket?
The holidays have come and gone. It’s the New Year now! One of your resolutions may be to get back in shape after partaking in some serious holiday binge eating (but wait… isn’t round a shape?). Or maybe your resolution is to rein in on your spending; after all, Christmas shopping has a strange way of draining checking accounts. Now that all the “day-after” shopping sprees are over, like Black Friday, where can you find the flying-off-the-shelf deals? Maybe you were just naughty this year and Santa found out and didn’t get you that sweet techie device that you wanted for Christmas. Well we know of a friendly little store in the UC where you can spend the gift cards and cash that your family gave you for the holidays: Bear Logic! If you don’t have any money to spend, at least come in and check out the new renovations. Bear Logic is supported by the UNC Information and Management Technology department and is the not-for-profit resource for the tech tools you need to succeed in the University setting. You will find a great variety of computers, software, printers, and accessories all at special academic pricing. Translation: MORE BANG FOR YOUR BUCK and you can justify the big purchase to your parents or significant other. Bear Logic accepts cash, check, Visa, MasterCard and Discover. They also offer great payment deferral options so you can pay over the next six months, interest free. Below is just a small sampling of some of the great techie devices and accessories that they have in stock and ready to be put to use by YOU this semester!
iPod
2GB iPod Shuffle $49
8GB iPod Nano $149
16GB iPod Nano $179
iPod Classic $249
8GB iPod Touch $229
32BG iPod Touch $299
64GB iPod Touch $399
Wi-Fi iPad
16GB $499
32GB $599
64GB $699
Wi-Fi + 3G iPad
16GB $629
32GB $729
64GB $829
Accessories for your iPad
Keyboard Dock $69
Case $39
Dock $29
USB Power Adaptor $29
Dock Connector to VGA $29
Gaming Consoles
Wii $199
Xbox 360 $199
Software
Acrobat 10 $55
Endnote $199
Finale 2011 $279
Adobe Creative Suite starts at just $199 for student and teacher licensing.
If you have any questions, you can visit Bear Logic’s website at http://www.unco.edu/bearlogic/index.html. The staff at Bear Logic is knowledgeable and ready and willing to help you will all of your tech needs.
iPod
2GB iPod Shuffle $49
8GB iPod Nano $149
16GB iPod Nano $179
iPod Classic $249
8GB iPod Touch $229
32BG iPod Touch $299
64GB iPod Touch $399
Wi-Fi iPad
16GB $499
32GB $599
64GB $699
Wi-Fi + 3G iPad
16GB $629
32GB $729
64GB $829
Accessories for your iPad
Keyboard Dock $69
Case $39
Dock $29
USB Power Adaptor $29
Dock Connector to VGA $29
Gaming Consoles
Wii $199
Xbox 360 $199
Software
Acrobat 10 $55
Endnote $199
Finale 2011 $279
Adobe Creative Suite starts at just $199 for student and teacher licensing.
If you have any questions, you can visit Bear Logic’s website at http://www.unco.edu/bearlogic/index.html. The staff at Bear Logic is knowledgeable and ready and willing to help you will all of your tech needs.
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